Prepayment rules

Patients who systematically miss their appointments without valid reasons, as well as those who confirm their visit one day before but fail to come at the scheduled time, will only be admitted to the clinic with a 50% prepayment.

We kindly ask for your understanding of these rules, as disorganization is not a valid reason for missing a pre-arranged appointment.

Failure to attend scheduled visits deprives us of the opportunity to provide timely medical care to patients in urgent conditions.

Terms for Reserving Multiple Appointments

For patients who plan more than two appointments within one course of treatment, the clinic offers the possibility of reserving specialists’ time in advance subject to a prepayment.

The prepayment amount is PLN 300 for each scheduled appointment.

The amount paid does not constitute an additional fee and is fully credited towards the cost of treatment or services provided during the respective appointment.

If it is necessary to change the appointment date and the clinic is notified sufficiently in advance, the prepayment is retained and may be applied to a new agreed appointment date.

In the event of failure to attend a scheduled appointment without prior notice, the prepayment is non-refundable and cannot be transferred to a subsequent appointment.

We understand that unforeseen circumstances may arise. In exceptional situations that are beyond the patient’s control and make it impossible to attend the scheduled appointment, the matter of refunding or transferring the prepayment is considered individually by the clinic management, taking into account the circumstances of the specific situation.

These terms allow us to reserve the necessary specialists’ time in advance, properly organise the appointment schedule, and ensure consistent treatment planning for you.